Frequently Asked Questions

  • How can I contact Buy LED Online?

    Contact us by phone at 888-418-2852, by email at support@buyledonline.com, by fax at 888-418-0607, or by using the contact form located here. Our offices are open from 8am - 7pm ET Monday through Friday.

  • What happens if an item is out of stock?

    If some products are out of stock at the time of your order, we will ship the in stock products immediately and the remaining items will ship via ground service as soon as stock is replenished. No additional shipping charges are applied for orders fulfilled with more than one shipment.

  • Can I change / cancel my order once it's been submitted?

    To get your items to you as quickly as possible, we pack orders continuously throughout the day and ship them every weekday. This can make changing or canceling an order difficult. However, we will make every effort to accommodate order changes or cancellations whenever possible. If you need to change or cancel an order, please contact Customer Service at 888-455-2800 as soon as possible.

  • How much is the cost of shipping?

    All orders of $100 or more qualify for free ground shipping if they are shipped to an address in the 48 contiguous United States. Orders under $100 ship for a flat rate of $9.95. Additional shipping charges will apply to orders shipping to Alaska, Hawaii, U.S. Territories, or outside of the United States. A Light Bulb District representative will contact you to verify any additional costs before they are charged. Upgraded domestic shipping services are available (Next Day, 2nd Day, etc.) for an additional charge. When possible, expedited shipping costs are calculated during the checkout process and will display next to the shipment method. For more information on shipping, please read our shipping policy on our Shipping and Returns web page.

  • How do I know when my order has been shipped?

    If you've placed your order before 4pm ET on a weekday, then all in-stock items on the order will ship out that same day excluding holidays. You will receive an email from FedEx within 24 hours containing your tracking information. If any items in your order are out of stock or if your order requires multiple shipments, you will receive an email from FedEx each time a shipment is made. Once shipment information is available, you can also track your order on our website by logging into your account, selecting 'Order Status and History' and selecting 'Track Order'. If you have requested shipment using a carrier other than FedEx, please contact us for shipment information. For more information on shipping, please read our shipping policy our Shipping and Returns web page.

  • What if my product arrives damaged?

    We understand that many of the items we sell are very fragile, and despite our best efforts breakage does happen occasionally. Should you receive an order with damaged items, simply contact us and we will be happy to provide you with a credit or replacement. Due to case quantity restrictions, some items are not eligible for replacement. In these cases, a credit will be provided.

  • What is Buy LED Online's return process?

    To return an item you purchased from us, contact us within 14 days after receiving your shipment for an RMA (Return Merchandise Authorization) number. Once you have obtained an RMA number, please send the items to: Buy LED Online Warehouse 2960 Amwiler Road Northwest Atlanta, Georgia 30360 Returns are credited within 14 days of being received in our warehouse. Credits are issued to the original payment method. Items must be returned in their original packaging and in a resalable condition. For more information on shipping, please read our shipping policy our Shipping and Returns web page.

  • What about Buy LED Online ship to an APO or FPO?
    Yes. with most shipments we can ship to APO and FPO addresses. Certain items are not available for shipment to APO or FPO addresses due to certain size restrictions. Expedited shipping is not available for these APO and FPO shipments.
  • Is there a warranty on the product I buy?
    Yes. Manufacturer's warranties vary by manufacturer and product, but we stand behind all of the products we sell and are happy to work with our customers directly to resolve issues relating to product performance.
  • Are there quantity restrictions on some items? Why?
    Yes. Some products have high rates of damage when they are shipped in 'less-than-full case' quantities. In order to ensure that you receive your order intact and undamaged, we have restricted these items to full-case orders only. We have also developed proprietary packaging materials and techniques that are specifically designed to protect full-case orders from damage. While less common, we may also restrict purchase quantities on some promotional items in order to make these promotions available to as many customers as possible.
  • Does Buy LED Online charge sales tax?
    Buy LED Online collects sales tax for orders shipping to Massachusetts and Michigan. Please note that you may be responsible for paying sales tax in states where we do not collect it.
  • How do I know it's safe to use my credit/debit card?

    We take the protection of your personal and payment information very seriously. Payment information is protected using VeriSign's SSL encryption, so only Buy LED Online can access a purchaser's information. We do not retain or store credit card information after a transaction has been processed.

  • What does Buy LED Online do with my personal information?

    Information such as billing/shipping addresses, phone numbers, and email addresses, are used to verify credit card purchases with your financial institution and to contact you if there are any issues with your order. We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. Marketing and promotional emails are only sent with your permission (opt-in).For more information, please read our Privacy Policy.

  • Do you accept forms of payment besides credit/debit card?

    Yes. We also accept checks, money orders, wire transfers, and purchase orders (from approved commercial customers). If you wish to place an order using a payment method other than credit/debit card, please contact us for assistance. Please note that orders paid by check or money order will not be shipped until the funds have cleared your financial institution.

  • Does Buy LED Online offer a line of credit?

    Yes. We offer Net30 terms to qualified commercial accounts that will be spending $1,000 a year or more, subject to a credit check. For more information about lines of credit, including a link to our credit application, please visit our Credit Application page.

  • Does Buy LED Online offer special pricing for high-volume purchasers?

    Yes. Corporate and commercial clients are eligible for special pricing discounts through our high-volume pricing programs. To contact us for more information about special pricing, please visit our High-Volume Pricing page.

  • What if I forget my account password?

    No worries, we can send it to you by email. Simply go to the Sign-In page and select 'Forgot Your Password?' below the email and password boxes. Fill in your email address, click 'Submit', and an email will be sent to your email on file containing direction of how to access your account.

  • Can I change my account password?

    Yes. To change your password, log in to your account using the Sign-In page. You will be directed to the Account Information page, and you can change your password by entering your current password and then the new password, and clicking 'Submit'.