Monday - Friday
10.00 AM - 6.00 PM EST
2960 Amwiler Road Northwest
Atlanta, Georgia 30360
The goal of Buy LED Online's is to provide 100% customer satisfaction and all returns will be processed in a timely and professional manner. We advise that all customers inspect packages upon receipt for correctness, damage or defective product. All stock items can be returned within 10 days of delivery for full credit, excluding shipping charges (see terms below).
Customers wishing to return any products, please contact Buy LED Online's customer service via telephone or email to obtain a Return Authorization (RMA)number.
Request for Returns are not process via voicemail. A customer service representative will issue a Return Authorization (RMA) number and give instructions on the procedure to return the purchased product.
Return authorizations must be filed within 15 days of the original shipping date in order to be eligible for refund of the product. A 25% restocking fee applies to all returns. Any packages returned without an RMA number will be subject to a 35% restocking fee and handling charge.
Return authorizations numbers will expire 15 business days after they are issued. The Buy LED Online must receive the purchased product within 12 days after issuing the RMA.
If the customer contacts us about a return after 15 days of the original shipping date, Buy LED Online will charge a restocking fee of 45% before issuing a credit as per policy.
Credit will be issued as a refund to the customer or as store credit. Refunds to customers will only be issued to the same form of payment used for the original purchase.
Buy LED Online’s store credit is valid for 90 days from the date of issue. After 90 days, the customer will forfeit any or all unused credit.
After 90 days, there will be no refunds; however the manufacturer warranties may still apply to specific products.
If the customer refuses to accept delivery of a product package or if a product package is undeliverable to the address provided, the return shipping cost will be deducted from any customers refund.
Returns are eligible for a total refund to the customer including the shipping cost of the product, if the return is a result of an error by The Buy LED Online. If the return is not due to an error by The Buy LED Online, then the original shipping costs will be deducted from the customers refund. If a replacement product is returned to The Buy LED Online, then the original cost of shipping the replacement will be deducted from the customers refund.
The returned item or items must be condition to be resold at retail cost and included in it’s original packaging. Refunds will be made using the same method of payment the customer originally used for purchase. Refunds are usually issued within 10 business days or sooner after inspection of the return product have been done upon received date of the returned product. In the return of a product due to a manufacture recall or default case the return credit will be delayed. Returned purchases on credit card refunds usually appear on the next billing cycle of the customers credit.
"Special order" includes but is not limited to bulbs and quantities not in current inventory at time of purchase.
Questions? Please contact The Buy LED Online customer service department: