Before returning any product, please contact Buy LED Online Customer Service by phone or email to request a Return Merchandise Authorization (RMA) number.
Return requests are not processed through voicemail. A Customer Service representative will provide your RMA number along with return instructions.
An RMA must be requested within 15 days of the original shipping date to qualify for a refund under this policy.
A 25% restocking fee applies to authorized returns.
Packages returned without an approved RMA number may be subject to a 35% restocking and handling fee.
RMA numbers expire 15 business days after they are issued. Returned merchandise must be received by Buy LED Online within 12 days of the RMA issuance date.
If a return request is made more than 15 days after the original shipping date, a 45% restocking fee may apply before any credit is issued.
Return Conditions
To be eligible for return, non-defective merchandise must:
- Be in its original packaging
- Be in new and resalable condition
- Include a copy of the packing slip
- Be packaged securely to prevent damage during return shipping
- Include the RMA number clearly with the returned shipment
We strongly recommend using a shipping method that provides tracking.
Buy LED Online is not responsible for return packages that are lost or missing in transit.
Refunds and Credits
Approved refunds may be issued either as a refund to the original payment method or as store credit.
Refunds to the original payment method will only be issued to the same form of payment used for the original purchase.
Buy LED Online store credit is valid for 90 days from the date of issue. Any unused store credit will expire after 90 days.
After 90 days, refunds are no longer available under this return policy; however, applicable manufacturer warranties may still apply to certain products.
Shipping Charges on Returns
If a return is required because of an error made by Buy LED Online, eligible shipping costs may be included in the refund.
If the return is not due to an error by Buy LED Online, original shipping charges are not refundable and may be deducted from the refund amount.
If a replacement product is returned, the shipping cost associated with the replacement may also be deducted from the refund.
Refund Processing Time
Returned items must be inspected before a refund or credit is issued.
Approved refunds are generally processed within 10 business days after the returned merchandise is received and inspected.
Refund timing may take longer for products affected by manufacturer recalls, defects, or other manufacturer-related claims.
For credit card purchases, the time it takes for a refund to appear on your account may depend on your card issuer and billing cycle.
Undeliverable or Refused Shipments
If a customer refuses delivery or a shipment cannot be delivered to the address provided at checkout, applicable return shipping charges may be deducted from the customer's refund.
Items Not Eligible for Return
The following items are not eligible for return:
- Special-order products
- Clearance items
- Closeout items
A special order may include, but is not limited to, bulbs, products, or quantities that were not in Buy LED Online's current inventory at the time the order was placed.
Damaged, Defective, or Incorrect Items
Please inspect your shipment promptly after delivery.
If your order arrives damaged, defective, or contains an incorrect item, contact Buy LED Online Customer Service as soon as possible. Please keep the original packaging and provide photos or other information when requested so our team can review the issue and provide the appropriate next steps.
Contact Us
For return questions or to request an RMA, contact Buy LED Online:
Buy LED Online
Email: support@buyledonline.com
Phone: 404-663-7574